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> Terms & Conditions

Terms & Conditions

We suggest that you read the following terms and conditions in full before purchasing from us.

Your use of the Electric Planet website and your purchase of products (and/or services) hereon signifies that you agree to be bound by these terms and conditions.

Your Account

If you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.  You agree to accept responsibility for all activities that occur under your account or password.  You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete, and inform us immediately of any changes to the information you provided when registering.  You can access and update much of the information you provided us with in the 'My Account' area of the website.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.

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Access to ElectricPlanet.co.uk

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free.  However, due to the nature of the Internet, this cannot be guaranteed.  Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.  We will attempt to limit the frequency and duration of any such suspension or restriction.

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Licence for website access

Electric Planet grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent.  The licence granted to you does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any purpose, commercial or otherwise, without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ElectricPlanet.co.uk and its partners/affiliates without express written consent.  You may not use any meta tags or any other 'hidden text' utilising our or our partners/affiliates' names or trademarks without the express written consent of Electric Planet.  Any unauthorised use terminates the permission or license granted by ElectricPlanet.co.uk.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to pages of ElectricPlanet.co.uk as long as the link does not portray Electric Planet, its partners or affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.  You may not use any Electric Planet logo or other proprietary graphic or trademark as part of the link without our express written consent.

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Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Electric Planet, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use this website...

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'
  • to cause annoyance, inconvenience or needless anxiety

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Payments, pricing & availability

Payments

We accept payment by credit/debit card, PayPal account, personal cheque, banker's draft, postal order and bank transfer (BACS).

The card types we currently accept (via SagePay) are: Visa, Visa Debit, Visa Electron, MasterCard, Maestro and American Express.

Credit/debit card payments and bank transfer (BACS) payments are accepted for all orders, worldwide.

The minimum order value for BACS payments is 50, excluding postage.  If you wish to pay by this method, please contact us before placing your order.  We will then provide specific payment instructions.

Cheques, banker's drafts and postal orders are only accepted for UK orders over 20 (including P&P).

If you choose to pay by personal cheque, postal order or banker's draft, please contact us to check product availability and confirm postage and packing charges prior to sending payment.  Having reserved your product(s), please ensure we receive your payment within 5 working days.  In the event of any unavoidable delay in making your payment, please contact us as soon as possible.  We reserve the right to cancel any order unpaid for after 7 working days, where no (or inadequate) communication has occurred.

Cheques, banker's drafts and postal orders should be made payable to 'Electric Planet LLP' and should be accompanied by a covering letter detailing the following:

  • Your order (products, quantities and size/colour/style choices where applicable)
  • Your contact details and delivery address (including post code)

Please post cheques, banker's drafts and postal orders to:

Electric Planet
Basepoint
Enterprise Close
Aviation Park West
Bournemouth
BH23 6NX
UK

Please be aware that, once received, cheques, postal orders and banker's drafts take up to 7 days to process.  Your order cannot be dispatched until your cheque has cleared.  Please do not choose this method of payment if you require items quickly.  Please remember to include the delivery charge.

Pricing

All prices on the ElectricPlanet.co.uk website are shown in GBP (Great British Pounds) / sterling and include VAT at the current rate of 20%.

If you are an international customer and are not completely sure how much your order will cost, we suggest you use a currency converter such as XE.com, for peace of mind, before placing your Electric Planet order.

Despite our best efforts, very occasionally, a small number of the hundreds of products in our catalogue may be mispriced.  Rest assured, however, that prices are verified as part of our dispatch process.  If a product's correct price is lower than our stated price, we charge the lower amount and send you the product.  If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of the cancellation.

Availability

We aim to list current availability information for products sold by us on on each product information page of the ElectricPlanet.co.uk website.  Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability.

Please note that dispatch estimates are just that.  They are not guaranteed dispatch times and should not be relied upon as such.  As we process your order, we will inform you by email if any products you order turn out to be unavailable.

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Terms of delivery

Electric Planet is based in Bournemouth, England, UK.  We deliver gifts, gadgets and exciting lighting products all over the world.

Please ensure that the Billing Address you specify is the exact address that your credit or debit card is registered to - not necessarily your delivery address.  If your Billing Address does not match your card details, your order may be significantly delayed or impossible to process.

Also, if you wish to order from Electric Planet in any other way than online or telephone via a credit or debit card (e.g. by cheque, postal order or bank transfer), please contact us for details of the delivery charge before sending your payment.

Please note that while items sent via Royal Mail services usually arrive within 1-3 working days for mainland UK orders, 2-4 working days for UK non-mainland orders, and 3-5 working days for international orders, the Royal Mail stipulates that only items undelivered after 15 working days, for UK parcels, and 21 days, for international parcels, can be officially classified as lost.

Once an order has been dispatched, delivery is handled by a 3rd party company.  While we will do our best to investigate and resolve any delivery problems, we cannot accept liability for delays caused by external companies or events beyond our reasonable control.

Nor can we accept responsibility for delivery problems when a customer has provided us with an incorrect or incomplete delivery address.  Please enter your details carefully and double check them before submitting your order.  Your delivery details will be listed in the 'Order Confirmation' email you will receive from us, so please contact us immediately if there are any errors or omissions.

Should you happen to miss your delivery, the postman or courier will leave you a card enabling you to rearrange delivery or to collect your package from your local depot or sorting office.  In this event, please contact the Royal Mail or the relevant courier company before contacting us since we have no control over parcels in transit.  It is your responsibility to contact the courier in a timely manner.  Failure to collect an undelivered package can result in it being 'returned to sender' (usually after 7 days).  This is Royal Mail/courier policy, not ours.  If this happens, we cannot resend the parcel without charging a supplementary delivery charge.

If a package is returned to us because it has not been collected, or because the delivery company has not been contacted, we will only refund the amount of the order less all packaging and delivery costs.

Please be aware that deliveries to destinations outside the EU may be subject to local import taxes, which are your responsibility where they apply.  When this is the case, the delivery company should advise you of the charges due.  You should be able to learn more from your local customs office.  We cannot advise you what these charges may be and Electric Planet is not responsible for them.  Nor can we exercise any control over an extended transit time in the event that a customs authority decides to spot check your Electric Planet parcel.

Timescales shown for delivery services denote approximate time 'in transit' - i.e. once orders have been dispatched.  We aim to despatch all orders within 24 hrs.  You will receive a dispatch notification email when your order has been dispatched.

Please be aware that our stated delivery timescales are estimates based on experience and our delivery partners' guidelines.

Orders can take longer to arrive during busy periods (e.g. pre-Christmas, New Year, Valentine's Day, Mother's Day, Father's Day etc).  We suggest you purchase from Electric Planet early enough to prevent any loss or disappointment resulting from a slower-than-expected delivery service since we cannot take responsibility for this.

Please note:  we cannot normally deliver orders to PO Box addresses.

Please see our Delivery Info page for more information about delivery.

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Returns & refunds

We're confident you'll be delighted with your Electric Planet purchase.   However, if you wish to return an item to us we have a generous 30-day extended returns policy for your convenience and peace of mind.

If for any reason you're not completely happy with your Electric Planet purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened, with any product packaging intact, and we will issue a refund for the price you paid for the item.

We ask that you contact us using our email form before sending anything back to us as we cannot accept any returns that are not first approved by our Support Team and/or do not have a valid Returns Authorisation Code.

Please select the subject relevant to you.

Your message should include the following information:

  • Your order number (found on the sales receipt in your parcel)
  • The product(s) in question
  • The date you purchased from us
  • Your daytime telephone number
  • The reason you wish to return the item(s)
  • The nature of the fault (if applicable)

Our Support Team will respond, by email, as soon as possible - usually within 48hrs.  They will provide you with your unique Returns Authorisation Code and advise you how and where to send the product(s).  Your returned item must then be received by us within 7 days.

Please note: we are unable to accept returns in person at our warehouse.

Faulty Goods

Where possible, we test products prior to dispatch and we always ensure orders are adequately packed to obviate damage in transit.  However, in the unlikely event that an item arrives damaged, with defects, or turns out to be genuinely faulty, we will replace it free of charge.  Where a like-for-like replacement cannot be provided (e.g. if the item is no longer in stock) we will provide a full refund.

Important: If your parcel has clearly been damaged in transit, or appears damaged when opened, please let us know within 48hrs and, if possible, take a photograph to document the condition of the packaging before you open it.  This will enable us to hold the delivery company accountable where relevant and provide you with a replacement as quickly and efficiently as possible.

If you feel an item is defective, please contact us within 30 days of receipt.  If we cannot provide you with advice and/or replacement parts in order to solve the problem, we will issue you with a Returns Authorisation Code.  Once this code has been provided you have 7 days to return the item/order to the address specified.  Unauthorised returns and returns received outside the above timescales cannot be processed and will be rejected.

Where the returned item(s) are found to be genuinely faulty, replacement(s) or a full refund (including the delivery charge) will be issued within 7 days of receipt.  When we require the item(s) to be returned to us, we will also refund your return postage (standard services only).

Please note:  any item returned as faulty that shows evidence of tampering or, after testing, is found to be in normal working order, will not be eligible for replacement or refund.  In this instance, we will email you with our decision before returning the item to you.

Certain product faults may be adequately rectified by the replacement of specific parts or components.  We reserve the right to provide replacement parts - rather than whole items - in these circumstances.  For example, on the rare occasions when EL T-shirts fail to illuminate, nine times out of ten the problem can be solved by replacing the detachable battery pack, rather than the T-shirt itself or the EL panel.  This policy enables us to remedy this type of problem without incurring unnecessary cost for either party (since you then would not need to post the shirt back to us).

If an item purchased from us shows a fault outside the 30 day period please contact us and we'll do our best to help or advise.

Unwanted Goods

If you wish to return an item because of a change of heart, an error on your part, or because you are unhappy with a product you have purchased from us, it can be returned within 30 days of the date on which you received it.  We will issue a refund (excluding the delivery charge) providing our Returns Policy guidelines are followed.

Please note:  we cannot offer exchanges for alternative products, sizes or variations.

Once you have been allocated a Returns Authorisation Code, as with faulty products (see above), you must return the item/order to the specified Returns address within 7 days.  Unauthorised returns and returns received outside the above timescales cannot be processed and will be rejected.

Important:  Returned items must arrive in an unused and (preferably unopened) 'as sent' condition complete with original product packaging intact and inclusive of any accessories and instructions.

If, after inspection, the product(s) is found to be in a fully resaleable condition, we will issue a refund (minus the delivery charge) in the same form of payment used for your initial purchase - usually within 7 days of receipt of the returned item(s).

Items returned to us in an unsatisfactory, non-resaleable condition do not qualify for a refund.

Please note:  we cannot be held responsible for returned items lost or damaged in transit - they remain your responsibility until they reach us.  We recommend that all returned items are adequately wrapped and packed to minimise the likelihood of damage enroute.  We also suggest that items are sent via a recorded delivery service.  However, it is not necessary to return items(s) via a premium or 'next day' express courier service as these methods will incur you unnecessary costs and will not result in your return being processed more quickly.

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Customs

When ordering goods from ElectricPlanet.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.  Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.  Customs policies vary widely from country to country, so you should contact your local customs office for further information.  Additionally, please note that when ordering from Electric Planet.co.uk, you are considered the 'importer of record' and must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us and we know that you care about how information about your order is used and shared.  We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

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WEEE regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.  The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.   The regulations also mean that suppliers of equipment such as high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination.  This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Electric Planet is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new electrical or electronic product from us.

For example, if you buy a new lava lamp from us, we will accept your old lava lamp and prevent it going into a landfill site by disposing of it safely and appropriately.  You must return your WEEE item to us within 28 days of purchasing your new item from us.  You are responsible for your own postage costs.

You may send your eligible WEEE item to us at the following address:

Electric Planet
Basepoint
Enterprise Close
Aviation Park West
Bournemouth
BH23 6NX
UK

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol (right).

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

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Minors

Electric Planet does not sell products for purchase by minors.  We do, however, sell children's products for purchase by adults.  If you are under 16, you may use ElectricPlanet.co.uk only with the supervision/involvement of a parent or guardian.

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Electronic communications

When you visit ElectricPlanet.co.uk or send emails to us, you are communicating with us electronically.  We communicate with you by email or by posting notices on the website.  For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

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Feedback, reviews, comments & other content

Selected feedback, comments and reviews will be displayed in our Customer Reviews section.  Electric Planet reserves the right to edit comments for clarity and length, and, while all feedback will be read, we cannot display all communications or justify those unpublished.  By leaving us feedback, you grant us an irrevocable licence to use your words, your name (first name and surname initial only) and your city/country for publicity purposes, without payment of any kind, on the Electric Planet website, in our catalogue and in/on other media (including social media) in perpetuity.

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of 'spam'.  You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.  Electric Planet reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you

  • (a) grant Electric Planet a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and...
  • (b) grant Electric Planet and its partners/affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material.  You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to ElectricPlanet.co.uk: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Electric Planet policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).  You agree to indemnify Electric Planet and its partners and affiliates for all claims brought by a third party against Electric Planet or its partners/affiliates arising out of or in connection with a breach of any of these warranties.

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Copyright, authors' rights & database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, source code and software, is the exclusive property of Electric Planet (or its partners and affiliates) and is protected by United Kingdom and international copyright and database right laws.  All software used on this website is the property of ElectricPlanet.co.uk, our partners, affiliates or our software suppliers and is protected by UK and international copyright and authors rights laws.  Unauthorised use of these materials is strictly prohibited and will be aggressively pursued with the full force of the law.

You may not systematically extract and/or re-utilise parts of the contents of the website without Electric Planet's express written consent.  In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Electric Planet's express written consent.  You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Electric Planet's express written consent.

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Alteration to service & amendments to conditions

We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time.  You will be subject to the terms and conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).  If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

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Winter Sale!

Save up to 50%!
Everything must glow go!
Hurry while stocks last...

Electric Planet Winter Sale - fun and festive lights, gifts and gadgets at unbeatable prices!

Shop the sale now!

Our Sponsors

Featured Stuff

Lava Lamps

Cool retro motion lamps
with colourful oozing goo

String Lights

Fun and funky indoor and
outdoor light chains

Locomocean
Glow Ducks

Amazing water-activated
LED glowing ducks

Top Ten

Stunning light-up LED and fibre optic shoelaces. Available in 4 cool illuminated colours with glow and flash modes

Lace Lights
LED Shoelaces

Amazing light-up optical fibre laces

£4.99More info
3D Mini Glow Lights - Cute colour-phasing 3-D light-up ornaments available in Cupcake, Robin, Skull, Maiko (Japanese Doll), Scottie Dog and Monkey designs

3D Mini Glow Lights
Small colour-phasing novelty lights in 6 cool illuminating designs

£3.49More info
Stylish light-up, colour-changing LED wine glasses for bars, parties & events

Light-Up LED
Wine Glasses x 2

7-colours + phasing Wine glasses

£7.99More info
Spectacular pink illuminating spectrum umbrella with twinkling double-sided, colour-phasing LED-powered fibre optic lights

Pink Twilight
Spectrum Umbrella

Twinkling double-
sided LED brolly

£19.99More info
Groovy miniature (10 inch tall) LavaLite lava lamp with brushed chrome base and cap. Available in blue/white, purple/orange, pink/white, pink/pink and blue/yellow

Mini Lava Lamp
Cool miniature 10” Lava Lite lamp in 5 colour schemes

£9.99More info
Fun and very handy dog-shaped key ring complete with LED light and whistle-activated beeping key locator

Fetch Keyring
Dog-shaped key ring with LED light and beeping key locator

£4.99More info
Plush interactive ladybird toy with amazing nightlight shell from Cloud B - makes bedtime fun and funky for little ones

Twilight Ladybug
Amazing ladybird toy and night light - makes bedtime fun

£28.99More info
Elegant illuminating and colour-changing acrylic hanging LED light from Think Gadgets

Ice Star LED Light
Colour-phasing 18-point acrylic LED star

£8.99More info
Glittering 4-pack of versatile light-up, colour-changing Magic Cubes - great for Christmas

Magic Cubes
Glittering 4-pack of illuminating, colour- changing cubes

£6.99More info
Chunky, cool and fun indoor stringlights with colourful locomotive engine and train carriages from Locomocean

Chunky Trains
Light Chain

Chunky low voltage train string lights

£19.99More info